BetNJet Casino Privacy Policy

At BetNJet Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at betnjet.com or use any of our services, including the BetNJet app and mobile platform. By accessing our casino and creating an account, you acknowledge that you have read and understood the practices described in this document. We encourage you to review this policy carefully before using any of our features, including the BetNJet login, bonus activations, or payment processing tools.

1. Who We Are

BetNJet is an online casino established in 2021, operating under a Costa Rica licence. Here at BetNJet Casino, we serve players across EUR and GBP markets, as well as crypto communities worldwide. Our platform is available in seven languages — English, French, Portuguese, Italian, German, Spanish, and English GB — and we are committed to processing all user data responsibly, regardless of which regional version of our site you access. We do not offer our services to players in restricted jurisdictions, including the United States, Russia, Ukraine, and a range of other territories listed in our Terms and Conditions.

2. Information We Collect

When you register and use our services, we may collect the following categories of personal data:

• Identity data: full name, date of birth, username, and copies of identification documents for KYC verification.
• Contact data: email address, phone number, and residential address.
• Financial data: payment method details, transaction history, deposit and withdrawal records (fiat currencies EUR/GBP and cryptocurrencies including BTC, ETH, LTC, USDT, XRP, and others).
• Technical data: IP address, browser type, device identifiers, and login timestamps — collected automatically when you use the BetNJet Casino app or desktop site.
• Usage data: gaming activity, bonus usage (including BetNJet free spins, promo code redemptions, and loyalty programme participation), session duration, and game preferences.
• Communications data: records of your interactions with our 24/7 live chat team and emails sent to support@betnjet.com.

3. How We Use Your Data

At BetNJet, we use the data we collect for several legitimate purposes. We process your information to:

• Verify your identity and age as part of our KYC and AML obligations before processing any withdrawal request.
• Manage your account, including the BetNJet login system and session security.
• Process deposits and withdrawals via methods such as Visa, Mastercard, SEPA bank transfers (Sparkasse, Deutsche Bank, N26, Postbank, Commerzbank), Revolut, Paysafecard, and cryptocurrency channels powered by CoinsPaid.
• Deliver bonuses, including the welcome package, BetNJet no deposit bonus codes where applicable, and BetNJet gratis spins promotions tied to loyalty levels.
• Personalise your experience and notify you of relevant promotions such as reload bonuses, tournament invitations, and cashback offers.
• Maintain the integrity and security of our platform, preventing fraud and unauthorised access.
• Comply with applicable legal and regulatory requirements under our operating licence.
• Respond to support enquiries and improve our customer service quality.

4. Legal Basis for Processing

Our BetNJet online casino processes personal data on the following legal grounds:

• Contract performance: processing is necessary to fulfil our obligations to you as a registered player.
• Legal obligation: we are required to collect certain data to comply with anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Legitimate interests: we process some data to detect fraud, improve platform security, and enhance the user experience on both desktop and the BetNJet casino app.
• Consent: where we send you optional marketing communications or use non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. Cookies and Tracking

We use cookies and similar tracking technologies on our website to ensure the platform functions correctly, remember your preferences, and gather analytical data. Our BetNJet Casino website uses:

• Essential cookies: required for the BetNJet casino login process and basic site functionality.
• Analytical cookies: help us understand how players navigate our site and which features — such as the Daily Jet Wheel or tournament pages — are most popular.
• Marketing cookies: used to display relevant promotions, including BetNJet bonus offers and free spins campaigns, based on your browsing activity.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to access core features, including the BetNJet app and account area.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors: CoinsPaid for cryptocurrency transactions, and banking partners such as Deutsche Bank and N26 for fiat withdrawals.
• Game providers: suppliers such as Pragmatic Play, BGaming, Nolimit City, Hacksaw Gaming, and others may receive limited technical data necessary to deliver their games on our platform.
• Identity verification services: third-party KYC providers used to verify documents submitted through your account.
• Legal authorities: we may disclose data to regulatory bodies or law enforcement agencies when required by law or to protect the rights and safety of our users.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal obligations. Transaction records and identity documents are typically retained for a minimum of five years following account closure to meet AML compliance standards. You may request deletion of your data at any time, subject to any overriding legal requirements that compel us to retain certain records.

8. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data that we hold:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data, subject to legal limitations.
• The right to object to or restrict certain types of processing.
• The right to data portability where technically feasible.
• The right to withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact our support team via live chat or by emailing us at support@betnjet.com. We aim to respond to all data-related requests within 30 days.

9. Security of Your Data

We implement industry-standard technical and organisational security measures to protect your personal information. Our BetNJet Casino platform uses SSL encryption across all pages, including the account login and cashier sections. We conduct regular security assessments and restrict internal access to personal data on a need-to-know basis. Despite these safeguards, no system is entirely immune to risk, and we encourage you to use a strong, unique password for your account and to enable any available two-factor authentication.

10. Children's Privacy

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account, we will immediately suspend access and delete all associated data. If you believe a minor has accessed our platform, please notify us at support@betnjet.com without delay.

11. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you via email or through a prominent notice on the BetNJet website. Your continued use of our platform after any such update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed of how we protect your data.

12. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal data at BetNJet Casino, please do not hesitate to reach out. Our support team is available 24/7 via live chat on our website or by email at support@betnjet.com. We are committed to addressing your concerns promptly and transparently.